Employee center Portal To do's not displaying

[st27]

We have several HR tasks generated to the employees as part of HR modules. I have observed non admin users are unable to see the To do list in the ESC, but when I give them admin role they are able to see the To do's.

I can see the list in client but not in ESC portal.

Are there any roles that we need to give the user in order to view Employee center To do's?

Any work around or quick fix for this please?

Many thanks in advance.

[Community Alums]

Hi st,

You will need to configure your To-dos properly!!

Refer to this doc and configure :https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/employee-center...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Sharad S]

Hi by st, 

Looks like your to-do config seems to be correct as you are able to see the to-do with admin users. 

I would suggest checking to-do widget roles and assigning the end-users the appropriate end users/client roles.  

Please mark as correct answer or helpful if the provided response resolved your query!

[Rajesh Kota]

Hi,

It will work, if you add the "approver_user" role explicitly to all users who are approvers in ESC portal. For ITIL users, approver_user role is not added by default. You can also include the "approver_user" role by default for all ITIL users in order to see and approve "To-do's" from ESC portal

Refer the below page for more information

https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/employee-center...

If it solves your issue, mark it as helpful