Employee Center Pro - Styled Content Error

[jasonkist]

After installing Employee Center Pro, Content Experiences and Content Publishing, getting an error when building my first content library per this link: Setting up Employee Center Pro — with Demo Data

Content Publishing > Content Library, New, Styled Content, continue. Fill out 2 mandatory fields Content Name and Heading Text, click save. In the preview pane, in the preview pane, getting error: 'Could not find sn_ca_campaign_item null'

Anyone see this before? Im assuming Im missing a config of some sort.

[Community Alums]

Hi @jasonkist ,

Kindly mark the applicable answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Loudigi]

@jasonkist I've had a similar issue when trying to use the preview. If you portal is not /esc prefix, then you'll have to update your settings. Go to Content Experiences > Properties, scroll down to the bottom for Campaign Preview field. Update to your new suffix. 

[jasonkist · Accepted solution]

We found out our issue was something different, 2 script includes were not updated with the plugin install, cd_contentDelivery and ca_CampaignContent. We were using content delivery before it was updated to content publishing, so on the script include cd_contentDelivery, we changed the caller access from caller restriction to caller tracking so we could use it in a global portal, so it was getting missed in updates. Once we updated cd_contentDelivery, we also had to update ca_CampaignContent. Then it all started working again.

Thanks for the reply, I did check the setting you referenced and we have it set correctly.