Employee Center Pro - Taxonomy Child Topics not visible

Markell
Tera Guru

Hi All

I copied the employee taxonomy and created a "test" Topic & Child Topic. When I listed this topic initially only the Test Topic was visible. When I set that topic as Active  = false, Now only its parent IT topic seems to be possible.

 

I have checked the original Technology services taxonomy which is the Parent of the IT for IT Topic where I originally put test. My copied Topic and child topic set up is now exactly the same, but for some reason the child topics are not visible:

Markell_0-1751298505883.png

Can anyone help point me in the right direction?
I've read up and checked Connected Content, Child Topics, Active settings etc but cant seem to find the reason for this.  I have set my test Child topic to false:

Markell_1-1751298632081.png

 



1 ACCEPTED SOLUTION

Sabrina Ethridg
Tera Guru

Topics have to be active and have active content connected to them to be visible.  Make sure any catalog items/knowledge articles/quick links are also active.

 

Taxonomy Topics are cached to improve performance.  I often find I have to impersonate another user to see any changes to the topics themselves, such as activating them, adding banners, etc.    If the topic is already visible to me and I connect connect, the content is visible right away, its just creating/activating new topics that don't show up until I impersonate someone.

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3 REPLIES 3

Sabrina Ethridg
Tera Guru

Topics have to be active and have active content connected to them to be visible.  Make sure any catalog items/knowledge articles/quick links are also active.

 

Taxonomy Topics are cached to improve performance.  I often find I have to impersonate another user to see any changes to the topics themselves, such as activating them, adding banners, etc.    If the topic is already visible to me and I connect connect, the content is visible right away, its just creating/activating new topics that don't show up until I impersonate someone.

Thanks @Sabrina Ethridg I tried impersonating but the Mega Menu still operates as before. 
Ill check all the other aspects but I'm sure it is all active

This worked. For anyone reading what I had was Child Topics active so I thought this was already set up correctly. But those Child Topics had no e.g Connected Content,  thus they where technically "empty".
I added a random Cat Item to the Hardware Topic which is under Technology Services Topic and the topic became visible:

Markell_0-1751300738176.png

 

I did the same with the Software topic and had the same success:

Markell_1-1751300867672.png

 

Thank you @Sabrina Ethridg. I did the SN Training for EC but it didn't mention some of these very necessary nuances. Your experience is very helpful