Employee Center – ScopeAccessNotGrantedException for HR tables (Restricted Caller Access issue)

[Baskarank]

Hi Community,

I am facing an issue in *Employee Center* where some widgets are failing to load due to a scope access error.

### *Error Message*

ScopeAccessNotGrantedException:
Read operation on table sn_hr_core_case / sn_hr_core_profile was denied.
The application "Enterprise Service Management Integrations Framework"
must declare a Restricted Caller Access privilege.

### *Issue Details*

* Employee Center page does not load properly
* HR-related widgets fail to render
* Errors are visible in browser console and system logs

### *What I have tried*

* Cleared cache using cache.do
* Verified HR table ACLs
* Created Cross-Scope Access (Read) records for:

* sn_hr_core_case
* sn_hr_core_profile
* Cross-scope records are set to *Allowed*
* I have the *security_admin* role
* However, I am *not able to access the Application Access screen*
* Even after cross-scope configuration, the error still persists

[Ankur Bawiskar]

@Baskarank 

did you try to create Restricted Caller Access Privilege?

Restricted caller access privilege settings 

sn_hr_core_case and sn_hr_core_profile both tables have Caller Access = Caller Restriction

So you need to 1st create RCA record and then cross scope

-> ensure you are in HR Core Scope and Create this Record since both tables are in HR Core Scope

-> do this for other table as well

-> then create cross scope record as this in Employee Center Core Scope, do this for both the tables

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