Emplyee center usage

[AnthonyMull]

Hi community,

I am wondering is employee center intended for internal employees only or both internal and external.

We have many internal users with itil licenses, then we have internal employees that request itmes. Then we have external users that raise tickets.

What is the usage of employee center for all 3?

Thank you

[VadimJ]

hi Anthony,

the legend around this - EC Pro - for internal employees and CSM for anything external. 

What type of tickets your external users raise? IT, HR? else?

[AnthonyMull]

Hi @VadimJ , thanks for this

For externals, mainly IT tickets, eg I have a issue with XZY or I need a password reset.

Also what is CSM? Do you mean the ServicePortal?

My understanding is that Employee center is like an INtranet solution, that is why I belive implementing this for externals is overkill but this is what I am trying to understand

Kind regards

[Ravi Chandra_K]

Hello @AnthonyMull 

Employee Center main purpose is to serve internal users.

It is not intended for external users. There are lot of components on ESC portal which are not exposed to external users (like widgets and knowledge bases)

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[AnthonyMull]

Hi @Ravi Chandra_K 

thank you for this, this is very helpful. Is there any serviceNow docs that states this?

Cheers