Emplyee center usage

[AnthonyMull]

Hi community,

I am wondering is employee center intended for internal employees only or both internal and external.

We have many internal users with itil licenses, then we have internal employees that request itmes. Then we have external users that raise tickets.

What is the usage of employee center for all 3?

Thank you

[Ravi Chandra_K · Accepted solution]

Hello @AnthonyMull 

There isn't any doc that exactly states this but we can come to this  based on the current set up

Please refer the below threads:

https://www.servicenow.com/community/hrsd-forum/portal-for-external-user/m-p/2951233

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/build/service-portal/ta...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra