enabled content engagement but not showing on Ec pro portal

laboss
Tera Contributor

I’ve enabled content engagement, but it’s not appearing on the EC Pro portal. Can you assist me with this?

5 REPLIES 5

Pooja_Patil
ServiceNow Employee
ServiceNow Employee

Please confirm that the News Article Detail widget is not customized and didn't miss the upgrade. What widget options do you see for News Article Detail widget?

Also confirm app versions for Employee Center Pro, Content Publishing and Content Engagement, if possible repair the apps and see if it resolves the errors.

If nothing else works I would suggest to create a case task so we can take a look at the instance.