Error 153 on Youtube Videos

[MeganCox]

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. 

We used the Rich Content editor with the Video block and entered YouTube information on all the videos on topic pages. We have not changed any settings on our YouTube, and our IT department has let me know we have not made any updates to policies that would affect YouTube or ServiceNow. The only videos working are the ones that we have in the Video Carousel widget. I updated all of the videos the other day, and it randomly started working for an hour or so, but then it went back to having issues. 

Has anyone else experienced this? Any ideas for fixes that still allow us to have a video within the Rich Content widget?

[RaviN001]

Hello All, 

We are running into the same issue, were you able to resolve this, Can you please how you got this resolved?

[RaviN001]

@MeganCox  @Pooja_Patil @JD3131 @Johan van den H  - any suggestions here please.

[Johan van den H]

We are still experiencing this issue and do not have any suggestions or ideas how to permanently fix it.

Has anyone created a case about this for ServiceNow Support?

[KevinConsultant]

Update: After submitting a Case to NOW support their response was as fiollows:

Hello Kevin,
This is a known product defect, which was created last week (PRB1956661).
I am now going to mark this incident as ‘Pending Problem’ while our development team works on a fix. If you need additional assistance after this time, you may update the incident or give us a call. Thank you for being our customer!

[KevinConsultant]

https://support.servicenow.com/now?id=form&sys_id=13d09317933c7a94d6d8fdb86cba1033&table=problem&vie...