Error in OOB "Todos Approval Actions" widget in the ESC portal

[Pallavi Thumma]

Hi All,

I'm getting the following error when an approver tries to approve the HR case record from the portal. The failing widget "Todos Approval Actions" is the OOB widget only. We are facing this issue after upgrading the instance to Sandiego Patch-5 version. Can anyone suggest what might be the issue?

Thanks in Advance.

Regards,

Pallavi T

[sailaja jinugu1]

Hi Pallavi,

  Can you check "Application Restricted Caller Access" in system applications and allow the widget to access.  

Thanks,

Sailaja

[Pallavi Thumma]

Hi Sailaja,

Thank you for providing your response.

I have found one RCA related to this widget with the Target and Target scope as Empty(as per attached image).I have changed the status to "Allowed" but still the same errors are showing up in the portal.

Is there anything I need to check?

Regards,

Pallavi T.

[Pooja_Patil]

Hi Pallavi, 

Could you check what is the value for commentTable in the widget instance for Todos Requested Item Approval?

[Archana Natara1]

@Pallavi Thumma  I am facing same issue do you have any updates on how you fixed the issue?