Error on Risk activity of Vendor Management Workspace.

Nithya Devi
Tera Contributor

4 weeks ago

Hi,

 

Risk activity menu presenting errors.Please find the attached screenshot.

 

I have verified on the ACL,planned_task.end_date and planned_task.active does not exist on the operation of query range.Please suggest what change on acl could remove this error message and what needs to be verified before making any change.

 

Regards,

Nithya.

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M Iftikhar
Mega Sage

2 weeks ago - last edited 2 weeks ago

Hi @Nithya Devi,

That error message means the user doesn’t have query_range access on the fields planned_task.end_date and planned_task.active. ServiceNow adds those conditions automatically in menus/reports, and if ACLs don’t allow range queries, the system strips them out and shows the warning.
 

Steps to fix: 

  1. Check ACLs under System Security > Access Control (ACL) for planned_task.end_date and planned_task.active.
  2. Use Debug Security Rules as the affected user to see which ACL fails. 
  3. Update or add ACLs so the right roles have query_range access (avoid opening to all). 
  4. Retest with the target role. 

This will remove the error while keeping access limited to the correct users. 
Here’s a related KB: KB2083933
 
Thanks & Regards,  
Muhammad Iftikhar  
  
If my response helped, please mark it as the accepted solution so others can benefit as well. 

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