ESC Portal Customization Query

MayankGupta77
Tera Contributor

3 weeks ago

Hi everyone,

I need help with some configurations in my ESC portal.

Could you please guide me on the following:

  1. How can I change the title "How can we help?"

  2. How can I add more items to "My Active Items"?

MayankGupta77_0-1769500742371.png

 

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3 REPLIES 3

Sanjay191
Kilo Patron

3 weeks ago - last edited 3 weeks ago

Hello @MayankGupta77 

please refer the below thing to perform the required change 
when you click on How Can i help you ? with  Ctrl + Right 

Sanjay191_2-1769502724359.png

You can see the Instance option below. The title is coming from there, and it is marked as High Risk, so please be very careful while making any changes.

 

Sanjay191_1-1769502668064.png



Also in My Item List 

Sanjay191_3-1769502837412.png


You can make your changes in the My Items widget. If you need to add more items, please copy the existing one and make the required changes accordingly.

Sanjay191_4-1769502959725.png


If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Thank You

 

 

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Sanjay191
Kilo Patron
In response to Sanjay191

3 weeks ago

Hi @MayankGupta77 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Thank You

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CN-L
Tera Contributor

3 weeks ago

These are OOTB widgets (Homepage Search and My Items) so it's advisable to clone them first and then update your cloned copy - that way, if you break anything, you can create another clone or revert back to the OOTB version.

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