ESC: Requests 'Requested for User' are not visible in ESC under My tickets

[Linda6]

In Employee Center when showing My open Requested Items "opened by" and "requested for" RITM should be visible.
I have noticed that the open requests are not visible for the requested for users at the moment.

Expected behavior:
- An user can see RITMS, where he requested it (opened by) and also the items, which was requested by another user for me (requested for).

Can someone please advise what I need to modify/change?

[jaheerhattiwale]

@Linda6 

Go to "Standard Ticket > Standard Ticket Configuration" module

Search for the for sc_task record

Like i have searched for the incident table in above image

Open the record and the required fields in the "Infor fields" field

Please mark as correct answer if this solves your issue.

[Christy Morris]

We too are having that issue - tickets opened by Person A for Person B are not showing on Person Bs "my ticket/request" lists.  I tried the steps above and that didn't change anything.

[Linda6]

Hi @Christy Morris ,

I solved it by adding a new condition to the request filter (request_filter table), and it works like a charm 🙂