Esc taxonomy - Create Incident Item

giuseppem
Kilo Sage

‎10-31-2024 08:05 AM

Hi All

 

I need to design taxonomy for esc portal and I have doubts about where to position the "Create Incident" item. 

 

What is the best approach? As a child of a Topic, quick links, or something else? 

 

I know it depends on the context, but I'd like to understand the pros and cons of the different options.

Can anyone share their experience?

 

Regards

 

Giuseppe

 

 

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Brian Sorensen
Giga Guru

‎10-31-2024 12:25 PM

I put it under Technology Services - Quick Link

BrianSorensen_0-1730402450398.png

 

 

Here is how I did it

  1. Opened Employee Center - Quick Links
    found the report incident, it was half mapped?
    BrianSorensen_1-1730402506601.png

     

  2. Opened this and made the following changes
    1. Content - Catalog Item
    2. Quick Link Name - Report IT issue
    3. Title - Report IT issue
    4. Catalog Item - Create Incident
    5. Active - true
    6. Domain - global
    7. Assigned Topics - Quick Link: Report IT issue
    8. Navigation - Employee Center / Technology Services
  3. Back to Advanced Portal Navigation, click on the word TRUE
  4. Opened the menu for Technology Services
  5. Quick Links
  6. New
  7. added the Report IT services

Then sync'd

 

hope that helps