Expand Description field on the ticket form in info region in service portal
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12-04-2023 10:45 AM
Hi ,
I have a requirement to expand the description displayed in the info region on the standard ticket form.
Any lead is appreciated.
Thanks in Advance!
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12-04-2023 01:22 PM
You can use:
The Info Region on the standard ticket serves as a crucial section designed to encapsulate key details and pertinent information associated with the ticket. This specialized field acts as a concise repository for critical data, ensuring clarity and efficiency in communication and issue resolution.
Within the Info Region, you can expect to find essential elements such as ticket identification numbers, date and time of creation, priority levels, and categorization. It also accommodates specific details regarding the requester or submitter, facilitating quick and accurate reference for support teams.
This dedicated section plays a pivotal role in streamlining the workflow by offering a snapshot of the ticket's vital statistics. By encapsulating pertinent information within the Info Region, users and support personnel can navigate and prioritize tasks effectively, contributing to a more organized and responsive ticket management system.
In essence, the Info Region on the standard ticket acts as a centralized hub for critical details, enhancing communication and expediting issue resolution processes within a structured framework.
Or just user chatGPT to meet your requirements.
