Faceted Search Widget Showing Duplicate Knowledge Bases in Different Languages

Kiara_S
Tera Contributor

We are experiencing an issue with the Faceted Search widget in Service Portal where Knowledge Bases (KBs) appear twice in the filters—once in English and once in Dutch. However, when selecting either version, the search results always show only the English articles if you are on the English version. The number of results are also different for the different language versions of the same knowledge base.
This issue only appears on production and not on development, test or acceptance environments and the widget itself is out of the box.

I have checked the indexed sources, search applications configuration, search sources and ai search profiles and they are all identical.

Do you have any suggestions what could be causing this issue or potential fixes? Or had similar experiences?


facetted search.png

 

1 REPLY 1

Johan van den H
Kilo Sage

Hi @Kiara_S 

 

Have you been able to solve this issue?

 

Kind regards,
Johan van den Hoven