Getting Catalog result in Knowledge Article section in Employee Center

[Community Alums]

Hi All, 
When I am searching for any Catalog in employee center, then I am getting Catalog result in catalog section as well as Knowledge section also. But this should not be the case.
Can you please help in this

 

[Runjay Patel]

Hi @Community Alums ,

this is expected behaviour it will give you results based on search source configure for portal.

in All section it will display catalog + knowledge articles as a default but if you want to see only catalog results then you have to click on catalog which is below of All , similarly for if you wanna see only knowledge articles then you have to click on knowledge.

Please accept the solution if it helped.

[Community Alums]

@Runjay Patel 

Thanks for reverting, But the in All we are getting that is fine, but we are getting the Catalog result in Articles sections also.

So I need help here. 

[Runjay Patel]

Hi @Community Alums ,

This is weird, if you have not done modification on search then you can raise HI ticket for same. Dont put your brain to figure this out. Or if you wanna do then check  "sp_search" page and "faceted search" widget.

I have checked in PDI, it is working as expected.

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Runjay Patel - ServiceNow Solution Architect
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