Resolved! access
Hi Guys, I have user named Travis who is not able to see the Sc_task's shall I provide only him the role catalog admin so he will be able to see the Sc_task's
Forum Posts
footer links in HRSD
Hi I am suppose to change the footer links in employee centre, after changing the links it is not reflecting in the main pageexample: I have changed the Canadian page but it is still reflected to UK page for English language.
We need to add the "Solves My Issue" link to the bottom of the article.
When creating an incident from the portal and selecting a KB article that can help with the issue, you will see a 'Solves My Issue' link/button at the top of the article. We want this button to also be at the bottom of the article. Please provide so...
Editing Login.do page.
Hi, we are looking to edit login.do page, change background image, button styles, username and password textbox locations, can we have all these changes to login.do page without have new custom login page?
IMS tickets that has no assignment group
Even though the interactions are routed to live agent, some of the IMS tickets missing the assignment group. This needs to be investigated and fixed.
How can we predit change category by using risk assessment in change module
Hi All,How can we predit change category by using risk assessment in change module.Is there any way to take the Risk assesment before submitting the CR, so that users can choose correct change category and submit the CR. Or Any other suggestion or id...
How can we integrate ServiceNow with Service Graph Connector for Solarwinds
Hi Team, How can we integrate ServiceNow with Service Graph Connector for Solarwinds?Is there any SQL Service Account in Solarwinds server required for establishing connection?Can anyone please help me with this integration configuration.Thanks in ad...
Test connection not getting successful while using Service Graph Connector for Solar winds
Hi All, For CMDB discovery , we are trying to use "Service Graph Connector for Solarwinds"Now the test connection and "Test load 20" records getting some errors and not able to establish the connection.Can any one please help us to resolve the issue....
Slow response time while loading sc_category widget in Employee Center
Hi, I have a service catalog with 700+ categories and more than 8,000 catalog items.I used to have 200 categories, so there were more than 600 items en some categories.Then I created more categories (700+) and balanced the number of items per categor...
catalog result in Virtual agent AI search redirecting to sp portal
Hi experts,We have enabled catalog items in Virtual agent AI search results for our custom HRportal and we are getting results.But when we open the catalog item and submit the form, the ticket page is redirecting to IT portal because of a system prop...
Employee Center Customization
Are there features in Employee Center Pro that provide for additional customization options not available in standard version. I'm not talking about "functional" options like Manager Hub or Content Publishing. I mean like having the ability to add ...
Favorite on workplace service delivery portal
Heyllo Guys, I am trying to configure Favorites on workplace service portal. I have followed the article: But this is more on spaces. How it can be achieved for catalog items, record producers, oder guides....? I have configured types and con...
Enable Favorites widget in custom portal page for catalog items and record producers
Hi All, We have a requirement to enable OOB Favorites functionality in a custom portal.Is it feasible?I tried checking 'Enable favorites' field in portal page. Also added ec_favorite widget in custom widget. But no luck.Could some one please suggest ...
Error message on Employee Center Report Widget
I am receiving the following error for one single user on the report widget on the employee center, I cannot replicate it for any other users.
