Guided Self-Service is blank in the Portal

[NNL]

Hello all,

the guided self-service is now blank / not triggering the flow in the Portal:

It was working well before that.

Anybody has an idea why it's not working now?

Many thanks!

[Bhuvan]

@NNL 

See if below knowledge article helps

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1064330

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[NNL]

Hi @Bhuvan  ,

thanks for the article- but this one refers to the guided tour. My issue is with guided self-service.

Do you also have an article on that?

Many thanks,

Linh

[Bhuvan]

@NNL 

Can you please check if required plugins are installed and pre-requisites are met. Go to System Definition -> Plugins and update the related plugins for the module and try again.

https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/employee-cent...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[NNL]

Hi @Bhuvan  ,

yes, I have installed all the required plug-ins.

The guided self-service was working fine and then a few seconds later, I only see the blank page.

Thanks,

Linh