Guided Self-Service is blank in the Portal

[NNL]

Hello all,

the guided self-service is now blank / not triggering the flow in the Portal:

It was working well before that.

Anybody has an idea why it's not working now?

Many thanks!

[Bhuvan]

@NNL 

See if below knowledge article helps

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1064330

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[NNL]

Hi @Bhuvan  ,

thanks for the article- but this one refers to the guided tour. My issue is with guided self-service.

Do you also have an article on that?

Many thanks,

Linh

[M Iftikhar]

Hi @NNL ,

Please check the following kb article:

Dashboard loading with empty, white screen / Not loading - Support and Troubleshooting

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[NNL]

Hi @M Iftikhar ,

thanks for the article- but this one refers to the Dashboard. My issue is with guided self-service.

Do you also have an article on that?

Many thanks,

Linh