Guided tour is not getting auto launched

[tippireddip]

Hi All, 

Need to check on one thing that Guided tour is not getting Auto Launched. 

Here I have configured a Guided tour for employee center home but the thing is we have cloned the home page and renamed and using a page route maps. 

Page route map sequence is from ec_home to cu_ec_home

And the Guided tour is configured on the page ec_home_page. 

In this scenario the guided tour is not getting auto launched. 

Any suggestions. 

[GlideFather]

Hi @tippireddip,

please review the docs below and eventually share any of your steps, it's impossible to help you without seeing your things.

Docs: Configure auto-launch for Guided Tours 

[Renat Akhmedov]

Hi @tippireddip,

That behavior is expected - the "Guided Tour" auto-launch is tied to the exact page ID (or route name) it was configured for.

Since you cloned and renamed the original page (ec_home to cu_ec_home), the Guided Tour that was created for ec_home_page won’t trigger automatically on your new page, because the page reference no longer matches.

To fix this, you have two options:

Option 1:
Re-associate the Guided Tour
Open the Guided Tour record.
Update the "Applies to" - Page field to point to your new page (cu_ec_home_page).

Save and test again.

Option 2:

Duplicate the existing Guided Tour
Use the “Copy” option to clone your current Guided Tour.
Change the associated page to your new page route.
Adjust any element selectors if the new layout differs.

Also make sure:
Auto-launch is enabled (Auto launch = true).
The user has permission to see that Guided Tour.
There are no multiple tours competing for the same page route.

Once the page mapping matches, the auto-launch should work correctly.

I hope it was helpful. If yes, please don't forget to mark it with a thumb-up.

Best regards,
Renat Akhmedov