Hiding Catalog Items in Employee Center

[karl5]

We recently moved to using Employee Center. Previously, I was able to hide catalog items in the Service Portal search by giving the item no category. For example, I have items in an order guide and only want them to ordered by using the order guide. I dont want users to be able to find the individual items that make up the order guide. How do I do this in Employee Center? Thanks!

[Dan O Connor]

Hi @karl5 

There are two methods you can achieve this, one is for Employee Center and one is just how you would normally manage Catalog Item access in the platform

a) To not have a Catalog Item on an Employee Center, ensure it is not associated with any Topic in the Taxonomy. If you also have it excluded from a category, then it likely won't appear anywhere, even through the Catalog browse.

b) User Criteria is how you manage access in a more refined way for Catalog Items etc. If you want to fully remove a Catalog Item from users view, simply add User Criteria on the Catalog Item to restrict it from users view 

[beccintech]

How can I do this with an order guide utilizing 'requested by' and 'requested for' variables? I only want itil users to access the order guide in Employee Center but they need to be able to select any user as 'requested for'.

Currently, If I add user criteria to the order guide and select a non-itil user in 'requested for' an error shows "Item is unavailable for this user".

[Nils Pokorny · Accepted solution]

You can also set "Hide on Service Portal" to true

[karl5]

When checking "Hide on Service Portal" that hid the item from search results in employee center