How approver can search cases in the typeahead search

[Amrutha K V]

Hi Team,

How approver who is part of the case can search their cases in the typeahead search. 

Thank you!

[amaradiswamy · Accepted solution]

Hi @Amrutha K V 

Are you using AI search? If yes, you may need to add "Index source" for approval table

If no, then you need to create a search source under the portal record to search on the Approval table

Search sources:

https://www.servicenow.com/community/now-platform-blog/introduction-to-search-sources-in-service-por...

AI search indexed sources:

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/ai-search/concept/...

https://www.servicenow.com/community/itsm-forum/configure-indexed-sources-for-ai-search/td-p/492234