Hi @Community Alums
To modify the Out-of-the-Box (OOB) My Requests widget to display RITM numbers instead of REQ numbers, you will need to make changes to the widget's configuration and possibly the widget's server script.
- Clone the OOB widget (do changes in cloned widget & utilize that in your portal)
- Modify servier script: The script is likely fetching sc_request records (REQ numbers). Modify the script to instead fetch sc_req_item (RITM) records.
- Modify client script: Look for the section where the REQ numbers are being displayed and replace it with RITM data. For example, if the REQ number was shown with data.number, change it to reference the RITM number, such as data.ritm_number.
- Update the newly cloned widget in your portal page and test it.
i hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.
thank you
rajesh
