Hello All,
I have a requirement to ensure that the OOTB portal anlaytics for ESC homepage and other pages like request, incidents, etc all match the data in the main system (per day)
*NOTE that we could check user experience analytics also https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/administer/user-exp-analytics/con...
*Check content analytics.
https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/employee-ce...
Compare counts from Portal (EC) vs Channel on tickets
Metrics for how many users are going to EC and creating tickets / req from there vs phone , emails.
