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Taxonomy design excel template

During our migration from ServiceCenter to EmployeeCenter we did some taxonomy modeling in Excel.This consisted of extracting the Category / Short Description / Item (and counts) from our instance of all Service Center usage, and making a tab of the ...

Teams Link Authenticate Issue

Hi all,  I have completed the setup Employee Center for Teams, it is working fine. But I want to also use the "Smart Links" functionality for Virtual Agent in Teams by following the instructions from ServiceNow: link However, after authorising SSO, t...

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newuser2 by Tera Contributor
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  • 3 replies
  • 0 helpfuls

Resolved! User is not able to email notification

My client is receiving email notification but not able to reply to that email through it's corporate email id, but when they are trying with their personal email id, it is working fine. Can anyone suggest what will be the reason for this?

pallaviprad by Tera Contributor
  • 648 Views
  • 3 replies
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EC Taxonomy Content Card background colour

Hi, In EC I am attempting to create different background colours for Taxonomy Content Cards (Requests / Articles). I am able to change the background colour within the widget editor but it applies to all cards. I'd be grateful if someone could point ...

simon4647 by Tera Contributor
  • 729 Views
  • 2 replies
  • 0 helpfuls