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Implement Favourites in CSM Portal

Hi!I need to implement favourites in the CSM Portal, just as it is in the ESC Portal, meaning next to each Article, Request, etc., there needs to be a heart sign that the user can click to mark the item as a favourite. Then all favourites should be s...

KleoKocaqi by Tera Contributor
  • 662 Views
  • 1 replies
  • 0 helpfuls

Resolved! attachment mandatory on sc_task table

Hi Guys ,  I have requirement where if there is no attachment on the 'sc_task' use it should not be able to move state to close complete.I have written a business rule for that: (function executeRule(current, previous /*null when async*/) {    // Add...

tGhadage by Tera Contributor
  • 865 Views
  • 3 replies
  • 0 helpfuls

Esc Portal Search

In esc portal AI search is enabled.When trying to search any demand or project record if click on particular record it takes to the backend page(opens the record in native ui) I want to open the record in portal itself and not in the backend.

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Saba Baig by Tera Contributor
  • 907 Views
  • 2 replies
  • 0 helpfuls

Experiencing performance issues in Employee Center

Since going live with Employee Center about a week ago we have been experiencing very long loading times all over the portal. A lot of our users have reported slowness on the portal on different pages and by users on different browsers and/or wifi's....

Andrea44 by Tera Contributor
  • 2351 Views
  • 6 replies
  • 4 helpfuls

How to add an extra Taxonomy ?

Can we add another taxonomy beside this taxonomy dropdown ? I have created another topic in the taxonomy and added connected content still I am not able to see my taxanomy on the portal , while previewing it it is showing that its present inisde home...

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contract template

Hello friends, i am working with contract management pro. i need to configure the preview tab after submitting an NDA, but i am facing some issues. i configured the contract template and in the preview it generates correctly, i published the template...

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Signatories config

Can someone help me please how to configure the signatories? what determines which signatories show here, bcause for me it says :No signatories data availableSignatories will be listed here after the legal department/team adds them.But i want it to b...

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Provide Search Feedback button

The employee portal (ITSM Pro, Employee Service Center) has a button labeled "Provide Search Feedback" on search results page. This button, when clicked, displays a text-box for users to submit comments. Where do these comments land? I'm not able to ...

TriWorks by Tera Contributor
  • 612 Views
  • 2 replies
  • 0 helpfuls