How do I configure which portal is used in links generated form Now Assist summaries in AI Search?

[jackhoblyn]

I have just configured Now Assist in AI Search in for our Employee center in Vancouver.

However, when I click on a link to an article from a Now Assist summary, I am brought to URLs which have links containing /kb_view.do?sys_kb_id=x as opposed to URLs within the Employee center /esc.do?sys_kb_id=x.

How do I change this or set up the configuration for where links go within the instance?

It appears it has been fixed in Xanadu but we would still like it find a way to fix it in Vancouver.

 

[jackhoblyn]

I tried to clone + edit the script in the search profile and changed the hard coded URL but it ended up breaking the entire thing.

What actually fixed this was upgrading from Vancouver -> Xanadu pre-release and it links to the correct portal OOB.

[Victor Chen]

Hi, this isn't expected. Please be sure you've updated the "Now Assist in AI Search" plugin, and other Now Assist plugins. The genius result is controlled via the Entity View Action Mapper (EVAM), but you shouldn't have to touch this to get this to work.