How do I skip the Request Summary page in Employee Center and go right to the requested item (ticket) page?

[Katherine12]

This is the page I would like to skip, as the information is not relevant to us:

Is this a possibility? I'd like to go straight to the ticket page. Thanks!

[Soeren Maucher]

You could create a Page Route Map for your specific portal similar to the one in the screenshot. Instead of going to the sc_request page the user will be directed to the ticket page. Just be aware, that this will then always happen when the user tries to access the sc_request page in your portal. 

[Katherine12]

However, this is the order_status page, which if redirected to the ticket page gives you the REQ instead of the RITM.

[cwillard]

Hello, did you ever find a resolution to this? 

[Dan O Connor]

Remember that an RITM has a different sysid than the REQ. When you just use a page route map, it is going to open the ticket page for the REQ, as that is the sysid being passed. 

It's why I'd never recommend a customer to try skip around this page. While it's usefulness can be debated, it's purpose is an intentional flow of navigation for the user. 

To completely bypass it you would need to do some customisation to some other pages and widgets to effectively structure your EC to open the ticket page while passing the RITM sysid.