How do you add a Knowledge Base (KB) to Employee Center Pro?

[Shane J]

I've looked all over the place and can't find documentation, or a post, that explains how to add a Knowledge Base to Employee Center (Pro).

In Service Portal, I can just go to the Portal and add it via the Related List.

I can do the same for ESC, but it doesn't seem to actually work.

[Sarah Travis]

@Dan O Connor,
I see our indexing is running as expected (every 30 seconds) by reviewing the sys_trigger table (https://www.servicenow.com/community/developer-forum/text-index-frequency/m-p/1580636).  

I have the ESC portal set up just like another portal that does show a newly created article in the search suggestions and search results right away.  

• AI Search not enabled (will look into this during out next upgrade per your suggestion)
• No Search Application or Search Results Configuration (removed these to make the setup identical to the known working portal)
• No Search Sources
• Knowledge base in which the new article resides is related in the Knowledge Bases related list

What am I missing?  Thanks again for your help.

[Dan O Connor]

Having no Search sources doesn't sound correct.

If there are no search sources, search won't be searching anything. Definitely sounds like something isn't correct with how Zing search is setup on the portal not showing results.