how to check if there is any chat setup done to talk to live agent

[Akki1]

how to check on my instance if there is any chat setup done to talk to live agent?

[bubuprasadswain]

Hi @Akki1 ,

You can go to below link and check if there any agent chat has been configured and for which portal.
https://<yourinstance>.service-now.com/sp_agent_chat_config_list.do?sysparm_userpref_module=c5fdb7b177803300454792718a10615c

Hope this is helpful for you.

Regards,

Bubuprasad

[Akki1]

@bubuprasadswain it opened service portal agent chat configurations and shows 2 records . But is it configured for live agent and working how do I check?

[bubuprasadswain]

Hi @Akki1 ,

You can explore the 'Conversational Interfaces' application for chat related configuration.
Conversational Interfaces -> Settings -> check for Agent Chat.

Regards,

Bubuprasad

[Akki1]

@bubuprasadswain It is activated means its in place right?
and also can you tell me what is live agent connections I don't see any record there

Thanks a lot