ESC: Knowledge article approval task does not appear in approvals widget

[Linda6]

I create a knowledge base article, submit and publish it.

The Publish workflow is 'Knowledge - Approval Publish'.

Approval task is triggered, but when the knowledge base owner logs into their ESC, they do not see the approval task in their My tasks/Todo list:

Can someone please advise me how to fix this, where to find the issue? Thank you

[svh]

@Linda6 , you need to configure "To-Do Configurations" for Open and Completed Approvals.

[IZUBA]

@Linda6  you can consult this KB to understand this behavior: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1362388