How to Configure Auto-Redirect for Multiple Identity Providers

[venugopalre]

Hi Community,

Previously, we had one Identity Provider (IdP) configured for SSO, which was working as expected. Now, we have added a new Identity Provider to our ServiceNow instance. We want to implement automatic redirection so that users are sent to the appropriate IdP without having to manually select it on the login page.

Our questions:
1.How can we configure auto-redirect between two Identity Providers in ServiceNow?
2.What is the recommended approach—using UI Scripts, login page scripts, or custom authentication handlers?
3.Are there any best practices for maintaining SSO functionality while supporting multiple IdPs?

Any guidance, examples, or step-by-step instructions would be greatly appreciated.

Thanks in advance!

[Swapna Abburi]

Hi @venugopalre 

you can update the respective IdP at user or company level using SSO source field. Make sure auto redirect IDP is disabled in identity providers. You can go through below document for more details.

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/integrate/single-sign-on/task/t...

[Swapna Abburi]

Hi @venugopalre 

Did you get a chance to review my response? Did it resolve your issue?