03-18-2024 12:56 AM
How to configure bulk assignment rules based on category and subcategory in incident module
What approach is best for this requirement, please suggest.
Thanks,
Ashok
03-18-2024 03:04 AM
Should I write Business rules for assignment rules configuration or any other approaches is good for this requirement, please suggest.
In my current set up the category and subcategory available in 'sys_choice' table.
