Validate Contextual Search present on UI page using ATF
How to Validate Contextual Search present on a record producer UI page in Employee Center using ATF?
Forum Posts
How to create User Criteria "Not Available For" Section on Quick link
Hi, I am trying to create "Not Available For" User criteria Section on Quick link form using Many to Many Definition types of related lists because It's not available on it. Unfortunately, it's not working as expected. Means, after adding US Employee...
Content Engagement
Hi Experts, If an author posts an article in the newly upgraded Content Engagement module for news articles, is there a feature that notifies the author when comments or reactions are made? Thanks
Unwanted behaviour: Images in knowledge articles clickable and will expand automatically
When viewing knowledge articles in the EC Portal, all images in articles have the tag Role="button" automatically applied to them (this is not in the raw code from the article body in the article record). In turn this leads to images "popping out" of...
Employee Center View Requests: adding details
Hello I added a new ticket type to the "My Requests" View on the Employee Center by adding the ticket to the "My Requests Filter". While that is good and all, I really want to be able to allow the user to view details of that request. For example: ...
Hide Standard Ticket attachments on closed incidents in the portal
I have used the OOB standard ticket attachment widget in my instance as well as PDI, this is working correctly in PDI, but not in my instance. Is there any configuration required to disable that icon or is it role-based? My requirement is As a non-ad...
How to Redirect the user to the portal and prevent them from accessing the back office
Do you have any idea how to redirect users who are part of a company X regardless of their role to the portal Emplyee Center and prevent them from accessing the back office? I have set up redirection rules that work at login, however when you change...
Report/dashboard for leave
Hello,I want to create a report/dashboard where I can track the leave records of resources but don't want to create any catalog item/record producer for this. I have excel sheet(attached screenshot) where resources update their leaves how ever we hav...
Adding a Knowledge Base as a Topic to the ESC Portal
Hello everyone,I’m working on configuring the (ESC) portal and need some assistance. I want to add a specific Knowledge Base as a Topic under 'Technology services' On ESC portals so that when users click on it, they can see all related knowledge arti...
Resolved! Delegate link in ESC
How would I go about adding the delegate option to the Employee Center? I keep seeing articles referencing the widget but none that will give the delegate option in the profile menu.
Resolved! I need to have a referenced variable read only but receiving an error
We have a record producer in our Human Resource: Core application. One of the variables is mapped to subject_person. I need to make this read only for non HR staff and non leaders. I thought this would be easy enough with a catalog client script h...
to-do task configuration action help
Hello,We are trying to utilize the Employee Center as a one-stop shop for most users. For this to work, we need to be able to view and close Service Catalog Tasks from "My Tasks" page. I have created a new to-do configuration for sc_tasks that are as...
Resolved! Employee Center Quick Links Widget
Is there away to change the display of the Quick Links widget in ESC? I would like the links to display as they display on the "Quick Links on Topic Page" widget and not the "Quick Links" widget. This is only to give me more real-estate on the page...
Unable to view subtopics widget when viewing a child topic page
Hi All, We are currently in the process of migrating to ESC and have set up our new taxonomy; we have our taxonomy set in the following simplified structure: Homepage > Technology Services > 9 child topics relating to different catalogue categories. ...
Homepage search widget size
Hi, when I add the Homepage Search widget to a portal page, even on a page where the widget is already present and correctly sized, the new instance of the Homepage Search widget appears significantly larger. I’ve checked the settings, and they are i...
