How to configure Employee Center for overseas branches, with different languages?

KCH1
Tera Contributor

We are a multinational company with overseas branches. We still have got to figure out whether we will use a single instance for all regions, or have a few instances, but in this question let's suppose that we will work on 1 instance only.

 

Suppose we would like to provide an Employee Center for multiple overseas branches each in a different language, and with some common and some unique UI, workflows, etc, what would be the ideal way to implement this? Should we create an Employee Center for each branch, or is there a way to use just 1 Employee Center, and personalize how it appears to the end user depending on which branch the user belongs to, based on the user's Company field or whatever? If so, how? 

 

Would appreciate your help, thanks in advance!

4 REPLIES 4

Community Alums
Not applicable

HI @KCH1 ,

It's possible to have 1 instance supporting multiple languages.

Please refer to this article :https://www.servicenow.com/community/employee-center-events/employee-center-academy-localization-and...

 

Ankur Bawiskar
Tera Patron
Tera Patron

@KCH1 

I agree with Sandeep here.

You can have 1 instance and ensure different language plugins are activated.

The content in the UI for esc such as catalog items etc can be translated

You can have unique workflows or process based on the logged in user's location or company.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

What I'm looking for is not a mere "translation" as I don't trust machine translation very much. I would like to prepare, say, a completely different UI depending on user's company. Is this possible?