Unable to create a change task with ITIL role

[snehasaha]

Users with ITIL role are unable to create a change task with ITIL role and getting blank screen as attached. Tried creating a ACL for ITIL with create record access in Change Task table but it is not working. Can someone please advise or help on getting this resolved?

[Gaurav Shirsat]

Hello @snehasaha 

it looks like from your screenshot that, NEW UI Action it Omit from your List Control.

OR Please check is there any customization done on OOB NEW UI Action in your instance

Can you please check with someone over there with Admin Role, and try creating below ACL as per ServiceNow Docs

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0822353

Thanks and Regards

Gaurav Shirsat

[snehasaha]

Tried creating the change task with admin role and it was working. But with iTIL role it is not, will try creating the ACL as per the above documentation and update.

[Community Alums]

HI @snehasaha ,

Check if you have an existing ACL on Change task table.

As per OOTB, Anyone having ITIL role should be able to create a change task.

Also, give it a try with change manager role too.

[Ankur Bawiskar]

@snehasaha 

Some issue with field level ACL

Did you check table.* WRITE ACL?

Did you debug and see using Access analyzer?

If my response helped please mark it correct and close the thread so that it benefits future readers.