HOw to configure Knowledge on employee center pro portal

[Amit Kishore]

Hi Team,

I have got employee center pro and wondering how can I configure it to see the knowledge in the same fashion how was it appearing on the standard service portal?

[Community Alums]

Hi @Amit Kishore ,

Go to 'Portals', open ESC entry and under related list 'Knowledge Bases' select newly created one :

Might be worth also checking you have connected some KB Categories to topics. While you can manually navigate to the KB's by using a URL or if you have a browse Quick Link on your ESC, with connecting to Topics articles won't appear in widgets or AI search

Also, Please watch this video : https://www.youtube.com/watch?v=tqLijYwwTSw

[Amit Kishore]

When i go to the 'Portals', open ESC entry, and under the related list 'Knowledge Bases' I don't see any button for "New" / "Edit"

I do have admin right in my client instance. 

[Riya Verma · Accepted solution]

Hi @Amit Kishore ,

Hope you are doing great

To achieve this, you can follow the steps outlined below:

1. Navigate to the Service Portal Configuration module & open Employee Center Pro portal for customization.
2. Within the portal settings, navigate to the "Pages" section, Open the page for editing.
3. In the page editor, identify the appropriate section where the knowledge articles should be displayed. This may vary depending on your portal's layout and design.
4. Within that section, add a new widget to display the knowledge articles. You can choose from available widgets or create a custom one.
5. Configure the widget settings to retrieve and display the knowledge articles in the desired format.
6. Specify any additional criteria or filters if required, such as specific categories or keywords.
7. Save the changes made to the page.