How to configure Request Summary in EC Portal?

Irene M · ‎02-24-2023

Hi everyone,

In EC Portal, after submitting an RITM ticket, it will direct you to the Request Summary Page. How do you add/remove fields in that page? Where can I configure it? We want to modify the current setup of our EC Portal. Any help I could get is appreciated. Thanks in advance!

Ankit Kumar3 · ‎02-24-2023

Hi @Irene M, There is no configuration to change the fields or layout of this page. You need to customize the SC Order status widget for the same. If you just need to change the fields, you can fetch the value from glide record in above mentioned widget. If you need your layout to be changed, you need to change the HTML/Server script and client script for the same.

Thanks,

Ankit K

Irene M · ‎02-27-2023

Hi @Ankit Kumar3 thanks for responding.

I'm actually not familiar with that, can you show me where/how will I do that?

For example I need to remove the REQUEST NUMBER field and replace it with RITM NUMBER. As well as removing the PRICE field and show the APPROVER NAME field instead. Can you help me change that?

Rose L · ‎12-05-2023

Hi @Irene M, you can try the following:

1. Ctrl + right click your mouse on the widget and see the below menu > click "Instance Options"

2. Then update the columns that you want to hide / display and save it.

Although this won't be able to help you replace the REQ with the RITM number, but it will allow the summary page to at least also show the RITM number.

To show the approver's name, given the approver can change along the process, you may actually want to display the approver's name under the Stage. For this one, you can refer to this post - Solved: Display Approver name in workflow stage in ticket ... - ServiceNow Community