How to configure the Genuis Result Feedback Reasons?

Manisha30
Tera Guru

‎09-01-2022 12:30 AM

Hi All,

We have recently upgraded our Employee Service Center to Employee Center Pro and the instance version is Rome. Also we have enabled AI search in our instance. With the pre-configured AI Search, the Genius Result will display the top results for search queries and there is a feedback option called "Was this suggestion helpful? Yes | No". When we click on "No" it will display the feedback options(refer the screenshot below). 

Can someone suggest, where and how can we configure those feedback options(basically those special characters needs to be removed) ?

find_real_file.png

 

 

Thanks in Advance!!!

Manisha

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Community Alums
Not applicable

‎09-01-2022 12:55 AM

Hi Manisha,

You can refer to this doc :Default Genius Result configurations

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

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Bharath38
Tera Guru

‎04-26-2023 09:58 AM

We have same issue, did you get it resolved ? Any help @Loic1 

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Ravinder Shanka
Tera Expert
In response to Bharath38

‎06-14-2023 12:17 AM

We too having the same problem is there any solution? 

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