How to display only HR requests in ESC portal

Manasa Hegde
Giga Expert

Hi All,

 

"My Request" in ESC portal displays all the requests. We have got a requirement to just display HR  cases in another tab. I have cloned the My Request Plugin and tried displaying it somewhere else in the portal. Documentation suggests changing the filters. 

 

https://docs.servicenow.com/bundle/tokyo-employee-service-management/page/product/employee-center/co...

 

If I do that it will also impact the My Request display. I do not want to alter that, just display HR request else where in the portal. Any suggestions on how to achieve it?

 

Kind Regards,

Manasa

1 ACCEPTED SOLUTION

Manasa Hegde
Giga Expert

I edited my cloned filter with encoded query and it is fixed now. 

View solution in original post

8 REPLIES 8

Manasa Hegde
Giga Expert

I edited my cloned filter with encoded query and it is fixed now. 

@Manasa Hegde I also have similar requirement. Did you clone my request widget and updated encoded query in server script ? Can you elaborate what you have done to fix this issue.

 

Thanks

Hi Akash,

 

Yes it's server Script.Below is the screenshot. 

ManasaRHegde_0-1698223207191.png

Kind Regards,

Manasa

 

Meloper
Kilo Sage

hi , ihave a Question, if i use the PDI with Tokyo and use the ESC Portal, xyz.service-now.com/esc i can only see the IT Drop down on the left, i cant see any todos or hr related Tasks. i installed the plugin HR CORE, do i need another plugin?

 

Different View of ESC Portal (without HR) - xyz.... - ServiceNow Community