How to edit embedded text in an incident form.

[StevenITSM]

Hi

I have an incident form on the employee centre homepage. The form is configured with various custom options to select and add info. There is also added text to the form giving a definition of the options the user is selecting. I am unable to locate where this text has been added. I have looked at the form designer and while I can see the fields and add/remove them, I cannot see the added text. 

Could anyone help advise where I can edit this?

Example image: Here I have the 2 fields that need information adding, and below there is text explaining the requirement. This is the text I need to edit/remove.

Thanks

[Viraj Hudlikar · Accepted solution]

Hello @StevenITSM 

Since you are saying you are creating incident from ESC portal page, I think this is Record Producer used on the page.

I would suggest you copy the URL of form open in portal then fetch sys_id from URL and open table named "sc_cat_item_producer" from native ui and apply filter as "Sys ID is x your Copied sys_id x" once you open it you can check variables section at bottom.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Viraj Hudlikar · Accepted solution]

Hello @StevenITSM 

Since you are saying you are creating incident from ESC portal page, I think this is Record Producer used on the page.

I would suggest you copy the URL of form open in portal then fetch sys_id from URL and open table named "sc_cat_item_producer" from native ui and apply filter as "Sys ID is x your Copied sys_id x" once you open it you can check variables section at bottom.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Ankur Bawiskar · Accepted solution]

@StevenITSM 

seems that's a record producer and there is a Label type of variable or some help text is added to that variable

Did you debug that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[StevenITSM]

Thanks for your responses. Yes I have located the item now. You are correct these are record producers. I'm new to this system so still learning my way around. I have not been able to edit the text.

Thanks