How to hide specific variables from RITM Preview Icon catalog task table

[sivanagalakshmi]

Hello,

I was wondering if someone knew how to hide specific variables from RITM Preview Icon through a TASK?

[sushantmalsure]

Hello @sivanagalakshmi 

Do you want to hide variables from RITM or fields from RITM?

If fields from RITM then you can configure that from sys_popup view

details: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/field-administration...

If its about just hiding variables from RITM then I think I will suggest you hide the preview option itself on task for RITM because in order to satisfy this you will need to put efforts in client script DOM manipulations (not a recommended approach) . 

[sivanagalakshmi]

Thanks for response @sushantmalsure 

I want hide some variables not fields , can you help how hide the preview option on task for RITM on role based

[sushantmalsure]

Try this

1. Go to the table that the reference field points to (the 'sc_req_item' table for example) and open the form view for any record.

2. Right-click on the list header, and choose Configure->Form Layout.

3. In the "Form view and section" area, select the View name drop-down list.

4. In this list, look for sys_popup.

   You might need to create it if you don’t have it.

5. In the slushbucket, remove the variables you want to hide from the Selected list.

[sushantmalsure]

There is no straightforward way to do this.

If you want this then you will have to write onLoad() and locate the element of the variable.

I have tried on my PDI:

In above case I tried hiding variable 'Please Specify an operating system'

I created onLoad() catalog client script which will run only for catalog task and isolate script set to false and added following:

document.getElementById('element.ni.VE3c0ee58307062110cdb1f16c7c1ed01b_read_only').hide()

Now you have to get your variables elementID and replace it above and then test