Hi,
I am looking for an option to redirect an Employee center url to servicenow login page. When a user directly trying to use the Employee center URL they are getting to a blank page as below:
Help me to redirect the https://instance.service-now.com/esc to https://instance.service-now.com/login.do and once the credentials are added the user should get redirected to the Employee center home page.
The servicenow instance are SSO enables. Let me know if I have to check any additional configuration.
I have add the following configuration but not sure its correct.
Thanks in advance.
Sonali.
Hello @sonalin
The possible reason for this issue is that there is no login page attached to the ESC portal.
To check this:
- Navigate to All - > Service Portal -> Portals
- Open the ESC portal record and check the Login Page field on the form
Please refer to the screenshot for better understanding.
You don't have to redirect https://instance.service-now.com/esc to https://instance.service-now.com/login.do .
By adding the login page to the ESC portal, it will automatically prompt the user for their credentials directly through the ESC portal.
Hope this helps!
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Thank You
Juhi Poddar
Hi Juhi, Thank you for Reply however I already have the login page enable on the Employee center portal
Still I am not sure why I am redirected to blank page.
