How to redirect employee center url to servicenow login page?

[sonalin]

Hi,

I am looking for an option to redirect an Employee center url to servicenow login page. When a user directly trying to use the Employee center URL they are getting to a blank page as below:

Help me to redirect the https://instance.service-now.com/esc to https://instance.service-now.com/login.do and once the credentials are added the user should get redirected to the Employee center home page.

The servicenow instance are SSO enables. Let me know if I have to check any additional configuration.

I have add the following configuration but not sure its correct.

Thanks in advance.

Sonali.

[sonalin]

What is the message on the screen '

Please add the field 'Enable certificate based authentication' using Form Layout to enable the feature. More Details'

Is there any need to have this to enable the login page

[Juhi Poddar]

Hello @sonalin 

Try this:

Navigate to sys_properties table and look for record

• Name:  "glide.authenticate.mutual.enabled"
• Value: true

Value should be enabled to true.

Hope this helps!

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Thank You
Juhi Poddar

[sonalin]

The property value for glide.authenticate.mutual.enabled is true. 

Issue seems to be with Login page redirect only. when I am checking portals with landing page are prompting to landing page credentials.

Like i tried https://instance.service-now.com/idea whose Login page value is login.do is also resulting in blank screen.