Solved: How to remove 'Urgency' field in My Request in ser... - ServiceNow Community

How to remove 'Urgency' field in My Request in service portal

Please suggest any one have idea for this requirement and I could you not find which widgets it's related to.

I have attached screenshot for this. please refer and suggest.

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1 ACCEPTED SOLUTION

Hello @ Ashok -

You would need to do that from the Standard Ticket Configuration settings.

Selection Incident record --> And open the Locked field "Info Fields" --> remove "Urgency"

Update the record, and refresh your portal page.

Before removal:

After removal:

Hope this helps,

-Rob

** Please remember to mark replies as Helpful and/or Correct when appropriate **

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1 REPLY 1

Hello @ Ashok -

You would need to do that from the Standard Ticket Configuration settings.

Selection Incident record --> And open the Locked field "Info Fields" --> remove "Urgency"

Update the record, and refresh your portal page.

Before removal:

After removal:

Hope this helps,

-Rob

** Please remember to mark replies as Helpful and/or Correct when appropriate **