How to send warning notification before 2 days for the 5 days duration Resolution SLA

[rahulrockkk]

Hi Team,

How to send a notification to the assignee before SLA is getting breached. We have created a custom workflow but we want to trigger the notification before 2 days of the breach time. Please check and provide your inputs.

@Ankur Bawiskar 

Thanks & Regards

Rahul

[Hajar BENJAHHAR]

Hello rahulrockkk, 

The reminder can be configured to trigger for all types of tasks or limited to a specific type, such as incident ? 

For instance, if the reminder should only be triggered for incidents, you can use the incident_sla database view and build your filter Breached time < 2 days. This filter can the applied in flow designer or a scheduled job to send notifications to the assignee. 

The reminder (via flow designer or scheduled job) can be scheduled to trigger daily, for example at 08:00am.

If an OOTB database view doesn't exist, you can create a custom one to access all the necessary fields. 

I hope that’s helpful to you.

 Best regards, 

Hajar

[rahulrockkk]

Thanks for the reply. How to send notification via workflow 2 days before of SLA breach? Can u help me