how to show phones categories only in popular items

[Baskarank]

how to show phones categories only in popular items and hide the create incident forms.

how to resolve this ?

[Viraj Hudlikar]

Hello @Baskarank 

Check below threads: 
Modify the Popular items list in the service porta... - ServiceNow Community

Solved: Edit Recent and Popular Items in Service Portal - ServiceNow Community

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Thanks & Regards
Viraj Hudlikar.