If a KB has been updated immediately after it's cached, will the user get wrong content via search?

[Lisa71]

If a KB has been updated immediately after it's cached, will the user get a wrong content from cache via search?

[Matthew_13]

Not usually. Here’s how it works in ServiceNow:

• Knowledge Base caching is mostly for performance, so the system doesn’t hit the database for every search.

• If a KB article is updated right after it’s cached, the search index or cached content might still serve the old version until the cache is refreshed.

• Cache refresh happens:

  1. Automatically after a set time (cache TTL).

  2. When an article is published, updated, or explicitly invalidated.

Best practice: If you want users to see the latest content immediately after an update, publish the article or manually clear the KB cache (Knowledge Base → Clear Cache).

So yes, technically a user might see stale content briefly, but ServiceNow has mechanisms to minimize this.

@Lisa71 - Please mark this Helpful and Solution Accepted if Helpful. I thank you Kindly