If incident assignment group changes the incident state should be move to New.

[ashok17]

If incident assignment group changes the incident state should be move to New.

Please suggest how to achieve this requirement.

[Anurag Tripathi]

Hi,

You should use State Model Transition for this

Add a state model and transitions (servicenow.com)

And if you cant make that work then you always have Business Rules.

[swathisarang98]

Hi @ashok17 ,

You can create a onchange client script on incident table and field assignment group, and set the state to New,

g_form.setValue('state','1');

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Community Alums]

Hi @ashok17 ,

I tried your problem in my PDI it works for me 

I created new BR on incident table  

Result 

Before changing the assignment group 

When I changed assignment group

Please mark my answer correct and helpful if this works for you.

Thanks and Regards

Sarthak