Incident - gets a duplicate value colored blue in the category field

[Tal5]

Hi community,

I would appreciate some help with a problem I am facing.

I built a custom field in the Service form called incident category.
his job to create a parent-child relationship between Service and Category.

My Variable reference qualifier is built according to this connection on the service portal.

When I choose category and submit the form, the value that inserted into the category field in the incident is duplicated and appears in blue.

What could be the reason and how can this behavior be resolved ?

Thanks in advance to all 

[AshishKM]

Hi @Tal5, 

The Category and Sub-Category field values are coming from Choice [ sys_choice] table on Incident form, any item which is not listed in Choice table will be shown as invalid in blue, 

Regarding Service & Category relationship, if you are inserting new record in Choice table then it will show duplicate.

Share the form and code details for this relationship logic.

-Thanks,

AshishKM