How to map incident to relevant group based on users location with category and priority condition.

[ashok17]

How to map incident to relevant group based on users location with category and priority condition.

I have tried assignment rules adding dot walking but not getting proper way to complete this requirement.

Please suggest if any one have idea on this.

Thanks,

Ashok Bollu

[SAI VENKATESH]

Hi @ashok17 

You can write "assignment data lookup  " and you can specify the values and attached is the image 

Thanks and Regards

Sai Venkatesh

[ashok17]

Thanks for response:

But assignment group based on user location ,and tried below script but not works:

if(current.category == "Barcode Scanner" && current.caller_id.country.nameLIKE == "Australia" && current.priority == 4){

current.assignment_group.setDisplayValue("RS Local Engineering Australia");
}